PRIVACY POLICY

Last Updated: September 20, 2026

HanPaws operates this store and website, including all related information, content, features, tools, products, and services ("Services"), to offer you, our customers, a personalized shopping experience. HanPaws is supported by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies, or can reasonably be linked to, you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information, including inferences drawn from your personal information:

• Contact information — for example, your name, address, billing address, shipping address, phone number, and email address.
• Financial information — for example, credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information — for example, your username, password, security questions, preferences, and settings.
• Transaction information — for example, information about the products you add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
• Communications with us — for example, information you share with us when you contact customer support.
• Device information — for example, information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information — for example, information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you — for example, when you create an account, visit or use the Services, contact us, or otherwise provide us with your personal information;
• Automatically through the Services — for example, from your device when you use our products or services or visit our websites, through the use of cookies and similar technologies;
• From our service providers — for example, when we engage service providers to help us provide certain technologies, or when they collect or process personal information on our behalf;
• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services. We use your personal information to fulfill our contract with you, process your payment, ship your orders, remember your preferences and the items you're interested in, send you notifications related to your account, process your purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as product recommendations based on your purchases. This purpose also includes using your personal information to better personalize and improve the Services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes (for example, to send you marketing, advertising, and promotional communications by email, text message, or postal mail) and to display online advertisements for products or services on the Services or on other websites, based on your prior purchases, items added to your cart, and other activity on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our Services. If you use the Services and create an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You. We use your personal information to provide customer support, respond quickly, deliver effective services, and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to review or participate in legal discovery processes, to pursue potential or existing litigation or other legal disputes, and to investigate or enforce possible violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances include:

• Sharing information with other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, and shipping and delivery), Shopify, and vendors.
• Sharing information with our business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to support personalized advertisements based on your online activity across different merchants and websites with the help of third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for purposes of targeted advertising or marketing based on your online activity across different merchants and websites.
• Sharing information when you direct us, request it, or give us your explicit consent to share certain information with third parties — for example, when shipping a product to you or when you use social media widgets or login integrations.
• Sharing information with our affiliates or between other entities within our corporate group.
• Sharing information in connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services on our behalf. Information you provide to the Services will be transferred to and shared with Shopify and third parties outside your country of residence in order to provide and improve the Services. In addition, to protect, grow, and develop our business, we use certain advanced Shopify features that leverage data and information from your interactions with our store, other merchants, and Shopify. In order to provide these advanced features, Shopify may use personal information collected in connection with your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information and for responding to requests regarding your rights in relation to such use. For more information about how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you reside, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. The inclusion of such links on the Services does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as otherwise expressly stated on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction of residence. If you believe your child has provided us with their personal information, you can contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Right to Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and, under certain conditions and with certain exceptions, to request that we transfer this copy to a third party.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of these communications at any time by using the unsubscribe option displayed in these emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise these rights where indicated on the Services, or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and the other rights you may have, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before fulfilling your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a reasonable timeframe in accordance with applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide any other notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at saruhandp@hotmail.com, or contact us at HanPaws, Istanbul, Istanbul, Turkey.